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Support
We're here to help. Reach out and we'll get back to you within 24 hours.
Contact us
Email: metricusapp@gmail.com
We typically respond within a few hours during business days.
Common questions
How long does my Snapshot take?
Snapshots are delivered within 24 hours of receiving your completed brand details form. Every report is curated by our AI experts before delivery.
How do I get my Snapshot?
You receive a 15–25 page PDF plus the actual drop-in files you ship (llms.txt, robots.txt edits, JSON-LD schemas, FAQPage markup, slug/title/meta specs, page copy), sent to the email address you provided during checkout.
What if AI doesn't mention my brand at all?
That's actually the most common (and most valuable) finding. Your Snapshot will show exactly why you're missing and what to do about it.
Can I get a refund?
Yes. If your Snapshot doesn't give you clear next actions, we'll refund you in full — no questions asked. Email us within 14 days of delivery.
I purchased but didn't fill out the brand details form.
No problem — reply to your confirmation email and we'll sort it out, or contact us at metricusapp@gmail.com.