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We're here to help. Reach out and we'll get back to you within 24 hours.
Contact us
Email: hello@metricusapp.com
We typically respond within a few hours during business days.
Common questions
How long does my report take?
Reports are delivered promptly after you complete the brand details form.
How do I get my report?
Your report will be sent as a PDF to the email address you provided during checkout.
What if AI doesn't mention my brand at all?
That's actually the most common (and most valuable) finding. Your report will show exactly why you're missing and what to do about it.
Can I get a refund?
Yes. If your report doesn't contain at least 3 actionable insights, we'll refund you in full — no questions asked. Email us within 14 days of delivery.
I purchased but didn't fill out the brand details form.
No problem — reply to your confirmation email and we'll sort it out, or contact us at hello@metricusapp.com.